wellmama profiles enable experts to gather star ratings, a percentage recommendation score and verbatim feedback.
Star ratings are calculated based on experience descriptions. Parents are asked to choose from the following 5 descriptors - excellent, good, average, poor or terrible. Each word correlates with a score i.e. Excellent is 5, Terrible is 1. This allows us to calculate star rating based on your average score.
Percentage recommendations are calculated based on customer feedback. Parents are asked whether they would recommend you as an expert to someone else and given the options of ’yes’ or ‘no.’ Your percentage rating is based on the ratio of yes vs. nos you receive. I.e. if a person has 3 yes and one no. Their recommendation % would be 75%.